Frequently Asked Questions

Yes, absolutely. As a direct-factory manufacturer, we provide end-to-end OEM/ODM customization services:

• Full Structural Customization: Tailor mattress size, dimensions, outer fabrics, comfort layers (memory foam, natural latex, horsehair), and firmness levels to your target market.

• Custom Branding & Packaging: Custom-printed brand logos, tailored labels, and personalized roll-pack carton packaging designs are fully supported.

• In-House Supply Chain: Powered by our own in-house production of fabrics, foam, and spring systems to guarantee strict quality control and competitive tier pricing.

• Streamlined Process: From preliminary design consultation and sample prototyping to bulk production and shipping, we make private labeling seamless.

We manufacture 100% fiberglass-free sleep products. Instead of glass fibers, our mattresses utilize premium organic cotton and safe FR (Flame Retardant) barrier technology that meets all international safety regulations without compromising on comfort or health.

After delivery, carefully remove the outer plastic packaging—avoid using sharp tools that might cut the mattress fabric. After unfolding, please let the mattress rest for 48-72 hours to allow it to regain its original shape and firmness.

Milado mattresses and raw components comply with rigorous global quality and safety standards:

• Fire Safety: Fully certified for US 16 CFR 1633 / 1632 and UK BS7177 (Low & Medium Hazard for domestic and hotel use).

• Foam Safety: All polyurethane and memory foams are CertiPUR-US® certified, guaranteed free from ozone depleters, heavy metals, formaldehyde, and phthalates.

• Textile Safety: Fabrics are OEKO-TEX® Standard 100 certified, ensuring zero harmful chemical residues against skin contact.

The MOQ for wholesale orders is 30 units. It might vary slightly for different sizes or custom materials.

Yes, samples are usually ready within 7–10 business days after we receive your request. The cost depends on the size and customization needs, starting at around $100.

Standard orders are completed about 30 days after we receive the deposit. Sample production usually takes 7–10 days.

We vacuum-compress and roll the mattresses before boxing them. We also offer pallet packaging upon request.

• Unpalletized: 460 pieces
• Each mattress weighs about 40-65 kg. The exact quantity varies by size and packaging method.

• The key is to clearly define specifications, strengthen inspection, and ensure qualified packaging.
• All mattress specifications are confirmed in writing.
• Sample photos and production videos are retained.
• Vacuum compression roll packaging and drop resistance testing are used.
• Third-party quality inspection is arranged or the factory’s internal quality inspection report is obtained.

As a professional mattress factory, Milado proactively demonstrates every step to ensure that customers encounter no unexpected problems during transportation and acceptance.

 

We offer a 10-year limited warranty for all wholesale and commercial-grade mattresses. This coverage includes structural manufacturing defects, such as coil system sagging (greater than 1.5 inches), broken inner springs, or abnormal foam compression degradation under normal use.

 

We provide a streamlined, 3-step claim procedure to ensure your interests are protected:

1. Report & Evidence: Contact your dedicated account manager within 14 days of cargo arrival, submitting high-resolution photos or videos of the affected products along with the batch order/container number.

2. Fast Evaluation: Our QC team will inspect the evidence and issue a formal resolution within 2 business days.

3. Compensation / Replacement: Confirmed defective items will be resolved immediately via credit refunds against your invoice, free spare parts, or full product replacements shipped in your next container order.